TELEBRANDS INDIA BUSINESS SOLUTIONS AGREEMENT
Welcome to TELEBRANDS INDIA Business Solutions, a suite of optional merchant services including selling of consumer products and services (hereinafter called as “Services”) on the website www.telebrandsindia.com and mobile application ____________ (hereinafter referred to as “Platform”) owned, controlled and managed by TELEBRANDS INDIA ECOMMERCE LLP (hereinafter referred to as “TELEBRANDS INDIA ECOMMERCE”) and having its registered address at Plot No A-168, road no. 25, M.I.D.C, Wagle Industrial Estate, Thane 400 604, Maharashtra, which expression shall, unless it be repugnant to the subject or context thereof, include its successors and assigns OF THE ONE PART
AND
The person(s) named in Annexure A hereof (“You and its connotations”, which expression shall unless repugnant to the context mean and include his / their / its heirs, successors-in-interest, representatives, nominees, executors, administrators and permitted assigns) OF THE OTHER PART;
Agreement contains the terms and conditions that govern your access to and use of the services through a particular account or accounts and is an agreement between you or the business you represent and Telebrands India. By registering for or using the Services, you (on behalf of yourself or the business you represent) agree to be bound by the terms of this agreement, including the service terms and programme policies for each service you register for or use in connection with the Platform of Telebrands India.
As used in this Agreement, "We," "Us," and "Telebrands India" means the TELEBRANDS INDIA ECOMMERCE named in the applicable Service Terms. The capitalized terms have the meanings listed in the Definitions below. If there is any conflict between this Vendor Agreement and the applicable Service Terms, the Service Terms will govern.
Enrolment
To begin the enrolment process, you must complete the registration process for one or more of the Services. Use of the Services is limited to parties that can lawfully enter into and form contracts under applicable law. As part of the application, you must provide us with your (or your business) legal name, address, phone number, copy of PAN card and e-mail address. We may at any time cease providing any or all of the Services at our sole discretion and without notice.
Service Fee Payments
Fee details are described fully in the applicable Service Terms. You are responsible for all of your expenses in connection with this Agreement, unless this Agreement or the applicable Service Terms provide otherwise. In order to register in the Platform of TELEBRANDS INDIA or use a Service in connection with, we may require you to submit valid credit/debit card information from a credit/debit card acceptable by TELEBRANDS INDIA(with respect to such Platform of Telebrands India, "Your Credit/Debit Card") as well as valid bank account information for a bank account in your name that is with a bank located within India and enabled for Your Account (which functionality may be modified or discontinued by us at any time without notice) (with respect to the Platform of Telebrands India, "Your Bank Account"). You will use only a name you are authorized to use in connection with the Service and will update such information as necessary to ensure that it at all times remains accurate and complete. You authorize us to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of your credit card, and to charge your credit card or debit your bank account for any sums payable by you to us (in reimbursement or otherwise). At Telebrands India's option, all payments to you will be made to your bank account, via cheque or electronic transfers or other means as specified by us. You agree that TELEBRANDS INDIA shall not be liable for any failure to make payments to you on account of incomplete or inaccurate information provided by you with respect to your bank account.
In addition to charging payable sums to your credit card, we may instead choose to either
offset any amounts that are payable by you to us (in reimbursement or otherwise) against any payments we may make to you, or
invoice you for amounts due to us, in which case you will pay the invoiced amounts upon receipt. Except as provided otherwise, all amounts contemplated in this Agreement will be expressed and displayed in the Local Currency, and all payments contemplated by this Agreement will be made in the Local Currency. If we discover erroneous or duplicate transactions, then we reserve the right to seek reimbursement from you by deducting from future payments owed to you or seeking such reimbursement from you by any other lawful means; provided that the foregoing will not limit your rights to pursue any good faith dispute with TELEBRANDS INDIA concerning whether any amounts are payable or due.
If we reasonably conclude based on information available to us that your actions and/or performance in connection with the Agreement may result in a significant number of customer disputes, chargebacks or other claims in connection with the Platform of Telebrands India, then we may, in our sole discretion and subject to applicable law, delay initiating any payments to be made or that are otherwise due to you under this Agreement for the shorter of:
a period of ninety (90) calendar days following the initial date of suspension; or
Completion of any investigation(s) regarding your actions and/or performance in connection with the Agreement. You agree that we are entitled to the interest, if any, paid on balances maintained as deposits in our bank accounts.
Term and Termination
The term of this Agreement will start on the date of your completed registration for one or more of the Services (the "Effective Date") and continue until terminated by us or you as provided below (the "Term"). We may terminate or suspend this Agreement or any Service immediately in our sole discretion by notice to you for any reason at any time. You may terminate this Agreement or any Service for any reason at any time by the means then specified by TELEBRANDS INDIA therefore. Termination or suspension of a Service will not terminate or suspend any other Service unless explicitly provided. Upon termination, all rights and obligations of the parties under this Agreement will terminate, except that Clauses 2, 3, 4, 5, 6, 7, 8, 9, 15, 27, 28, 29, and 31 will survive termination. Any terms that expressly survive according to the applicable Service Terms will also survive termination.
Effect of Termination
Upon termination of these Selling on TELEBRANDS INDIA ECOMMERCEService Terms in connection with the Platform of Telebrands India, all rights and obligations of the parties under these Service Terms with regard to the Platform of TELEBRANDS INDIA will be extinguished, except that the rights and obligations of the parties with respect to Your Transactions occurring during the Term will survive the termination or expiration of the Term.
Following any termination of the Business Solutions Agreement or these ZF Service Terms in connection with the Platform of Telebrands India, we will, as directed by you, return to you or dispose of or destroy the Units registered in connection with the Platform of TELEBRANDS INDIA as provided in Clause 18. If you fail to direct us to return or dispose of or destroy the Units within ninety (90) calendar days after termination, then we may elect to return and/or dispose of or destroy the Units in whole or in part, as provided in Clause 18, and you will be deemed to have consented to this. Upon any termination of these ZF Service Terms in connection with the Platform of Telebrands India, all rights and obligations of the parties under these ZF Service Terms with regard to the Platform of TELEBRANDS INDIA will be extinguished, except that the rights and obligations of the parties under Clauses 3, 7, 11, 12, 13, 14, 16, 17, 18, 19, 20, 21, and 22 with respect to Units received or stored by TELEBRANDS INDIA ECOMMERCE as of the date of termination will survive the termination.
Licence
You grant us a royalty-free, non-exclusive, worldwide, irrevocable right and licence during the Term and for as long thereafter as you are permitted to grant the said licence under applicable Law to use, reproduce, perform, display (public communication), distribute, adapt, modify, re-format, create and exploit derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all of Your Materials, and to sublicense the foregoing rights to our Affiliates and operators of TELEBRANDS INDIA Associated Properties; provided, however, that we will not alter any of Your Trademarks from the form provided by you (except to re-size trademarks to the extent necessary for presentation, so long as the relative proportions of such trademarks remain the same) and will comply with your removal requests as to specific uses of Your Trademarks (provided you are unable to do so using the standard functionality made available to you via the applicable Platform of TELEBRANDS INDIA or Services); provided further, however, that nothing in this Agreement will prevent or impair our right to use Your Materials without your consent to the extent that such use is allowable without a licence from you or your Affiliates under applicable Law (e.g., fair use under copyright law, referential use under trademark law, or valid licence or assignment from a third party).
Representations
You represent and warrant to us that:
if you are a business, you are duly organized, validly existing and in good standing under the Laws of the territory in which your business is registered and are a resident of India for income tax purposes every financial year;
you have all requisite right, power and authority to enter into this Agreement and perform your obligations and grant the rights, licences and authorizations you grant hereunder; and
you and all of your subcontractors, agents and suppliers will comply with all applicable Laws in your performance of your obligations and exercise of your rights under this Agreement.
Indemnification
You release us from, and agree to indemnify, defend and hold us harmless (and our officers, directors, employees, agents and Affiliates) against, any claim, loss, damage, settlement, cost, taxes, expense or other liability (including, without limitation, attorneys' fees) (each and every "Claim") arising from or related to:
your actual or alleged breach of any obligations in this Agreement;
any sales channels owned or operated by you, Your Services (including the offer, sale, fulfillment (except with respect to those of Your Services that are fulfilled using the Fulfillment by TELEBRANDS INDIA Service, if any), refund, adjustment, or return thereof), Your Materials, any actual or alleged infringement of any Intellectual Property Rights by any of the foregoing, and any personal injury, death or property damage related thereto; or
Your Taxes. You will use counsel reasonably satisfactory to us to defend each indemnified Claim. If at any time we determine in our sole discretion that any indemnified Claim might adversely affect us, we may take exclusive control of the defence at our expense. You may not consent to the entry of any judgment or enter into any settlement of a Claim without our prior written consent.
In addition to your obligations under the Business Solutions Agreement, you also agree to indemnify, defend and hold harmless us, our Affiliates and their and our respective officers, directors, employees, representatives and agents against any Claim that arises out of or relates to: (a) the Units (whether or not title has transferred to us, and including any Unit that we identify as yours pursuant to Clause 14 regardless of whether such Unit is the actual item you originally sent to us), including any personal injury, death or property damage; and b) any of Your Taxes or the collection, payment or failure to collect or pay Your Taxes.
Disclaimer
The Platform of TELEBRANDS INDIA and the Services, including all content, software, functions, materials and information available or provided in connection with the Services, are provided "as-is." as a user of the services, you access the Platform of Telebrands India, the Services and any online portal or tool provided by TELEBRANDS INDIA to help you avail the Services at your own risk. We and our Affiliates waive and disclaim:
any representations, warranties, declarations or guarantees regarding this Agreement, the Services or the transactions contemplated hereby, including any implied warranties, declarations or guarantees of merchantability, fitness for a particular purpose or non-infringement;
implied warranties arising out of course of dealing, course of performance or usage of trade; and
any obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence. We do not warrant that the functions contained in the Platform of TELEBRANDS INDIA or the Services will meet your requirements or be available, timely, secure, uninterrupted or error free, and we will not be liable for any Service interruptions, including, but not limited to system failures or other interruptions that may affect the receipt, processing, acceptance, completion or settlement of any transactions. Some jurisdictions' laws do not allow exclusion of an implied warranty. In which case the foregoing disclaimer may not apply to you, and we and our Affiliates disclaim to the maximum extent permitted under applicable Law all warranties of any kind, whether express, implied or statutory, including without limitation warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non- infringement or quiet enjoyment.
TELEBRANDS INDIA is not involved in transactions between customers and sellers or other participant dealings and hence if a dispute arises between one or more participants, each of you release TELEBRANDS INDIA and its Affiliates, agents, and employees from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
TELEBRANDS INDIA will not be held responsible for any erroneous services provided by you to customers. You shall be liable to compensate for all the losses caused to the customersdue to the usage of products or services sold or offered by you.
You agree and understand that in case the products provided by you are returned by the customer for whatsoever reason to Telebrands India’s warehouse, it shall be your responsibility to take away such products from the place of TELEBRANDS INDIA within 15 days without fail, TELEBRANDS INDIA within 15 days shall dispose such products. TELEBRANDS INDIA shall not be held liable for the losses incurred on such unsold/unclaimed products.
In addition to the disclaimer in this Clause 7 of the TELEBRANDS INDIA Vendor Agreement, we hereby disclaim any duties of a bailee or warehouseman to the maximum extent permitted under applicable law, and you hereby waive all rights and remedies of a bailor (whether arising under common law or statute), related to or arising out of any possession, storage or shipment of Your Services by us or our affiliates or any of our or their contractors or agents.
Freight and Forwarding Charges
You are responsible to pay the freight and forwarding charges of products that are delivered to the customer, including the products which are unsold/unclaimed.
Limitation of Liability
We will not be liable (whether in contract, warranty, tort, delict including negligence, product liability, any type of civil responsibility or other theory or otherwise) to you or any other person for cost of cover, recovery or recoupment of any investment made by you or your affiliates in connection with this Agreement, or for any loss of profit, revenue, business, or data or punitive or consequential damages arising out of or relating to this Agreement, even if TELEBRANDS INDIA has been advised of the possibility of such costs or damages. Further, except in case of gross negligence or wilful misconduct, our aggregate liability arising out of or in connection with this Agreement or the transactions contemplated hereby will not exceed at any time the total amounts during the prior six month period paid by you to TELEBRANDS INDIA in connection with the particular Service and the Platform of TELEBRANDS INDIA giving rise to the claim.
Insurance
If the Sales Proceeds from Your Transactions through the fulfilment by Telebrands India’s Service in connection with the Platform of TELEBRANDS INDIA exceed the Insurance Threshold during each month over any period of three (3) consecutive months, or otherwise if requested by us, then within thirty (30) calendar days thereafter, you will maintain at your expense throughout the remainder of the Term public third party liability insurance in connection with the Platform of TELEBRANDS INDIA with at least the Insurance Limits per occurrence/aggregate covering liabilities caused by or occurring in conjunction with the operation of your business in connection with the Platform of Telebrands India, including products liability and bodily injury, naming TELEBRANDS INDIA and its assignees as additional insured’s. At our request, you will provide to us certificates of insurance for the coverage to the following address: TELEBRANDS INDIA ECOMMERCE LLP Plot No. 168-A, Road No. 25, MIDC, Wagle Estate, Thane 400 604, Attention: Legal.
Tax Matters
As between the parties, you will be responsible for the collection and payment of any and all of Your Taxes together with the filing of all relevant returns, GST, issuing GST invoices/credit memos where required. TELEBRANDS INDIA is not responsible for collecting, remitting or reporting any taxes arising from such sale. You are solely responsible for preparing, making and filing any tax audit report and statutory reports and other filings and responding to any tax or financial audits.
Unless stated otherwise, any and all fees payable by you pursuant to this Agreement are exclusive of all value added, service, sales, use, goods and services and similar taxes, and you will pay any taxes that are imposed and payable on such amounts. If we are required by Law or by administration thereof to collect any value added, service, sales, use, goods and services or similar taxes from you, you will pay such taxes to us.
If for any reason, any income tax or withholding tax is determined to be deducted and deposited on any payments or remittances to you, TELEBRANDS INDIA will have the right to deduct and deposit any such applicable taxes with the appropriate regulatory authority. No claim in respect of the taxes deposited would be made by you against Telebrands India.
It is your responsibility as a seller/service provider on the TELEBRANDS INDIA Platform to choose the most applicable product tax codes for Your Services, such that the correct tax rate is applied on all products offered for sale by you on Telebrands India. If we determine that you are not in compliance with the terms, then we may suspend the Services provided to you on the TELEBRANDS INDIA platform.
In addition to the General Terms, you agree that, unless otherwise agreed by TELEBRANDS INDIA ECOMMERCEin advance in writing, the price stated by you for Your Services is inclusive of all taxes or levy that you may be required to remit in connection with such sale.
All payments by TELEBRANDS INDIA ECOMMERCE to you shall be made subject to any applicable withholding taxes under the applicable Law. TELEBRANDS INDIA ECOMMERCE will retain, in addition to its net fees together with any applicable taxes TELEBRANDS INDIA ECOMMERCE determines it is obligated to charge or collect on the fees, an amount equal to the legally applicable withholding taxes at the applicable rate. You are responsible for deducting and depositing the legally applicable taxes and delivering to TELEBRANDS INDIA ECOMMERCE sufficient documents evidencing the deposit of such tax. Upon receipt of the evidence of deduction of such tax, TELEBRANDS INDIA ECOMMERCE will remit the amount evidenced in the certificate to you. Upon your failure to duly deposit these taxes and provide evidence to that effect within five (5) Business Days from the end of the relevant month, TELEBRANDS INDIA ECOMMERCE shall have the right to utilize the retained amount for discharging its tax liability.
Where you have deposited the taxes, you will issue an appropriate tax withholding certificate for such amount to TELEBRANDS INDIA ECOMMERCE and TELEBRANDS INDIA ECOMMERCE shall provide the necessary support and documentation as may be required by you for discharging your obligations.
TELEBRANDS INDIA ECOMMERCE has the option to obtain an order for lower or NIL withholding tax from the Indian Revenue authorities. In case TELEBRANDS INDIA ECOMMERCE successfully procures such an order, it will communicate the same to you. In that case, the amounts retained shall be in accordance with the directions contained in the order as in force at the point in time when tax is required to be deducted at the source.
Your Services
Once you are accepted into ZF, you must apply to register each product you sell that you wish to include in the ZF programme in connection with the Platform of Telebrands India. You may not include any product or service in the ZF programme which is a ZF Excluded Product for the Platform of TELEBRANDS INDIAyou wish to register Your Product with. We may refuse registration in ZF of any product in connection with the Platform of Telebrands India, including on the basis that it is a ZF Excluded Product or that it violates applicable Programme Policies. You may at any time withdraw registration of any of Your Services or Services from ZF in connection with the Platform of Telebrands India.
Product and Shipping Information
You will, in accordance with applicable Programme Policies, provide in the format we require accurate and complete information about Your Services registered in ZF. You will promptly update any information about Your Services in accordance with our requirements and as necessary so that the information is at all times accurate and complete.
Shipping to TELEBRANDS INDIA
Except as otherwise provided in Clause 16, for the Platform of TELEBRANDS INDIA you register Units in connection with, such Units will be delivered to customers in India only. You will ship Units to us in accordance with applicable Programme Policies for the Platform of TELEBRANDS INDIA Your Services are registered in connection with. You will ensure that:
all Units are properly packaged for protection against damage and deterioration during shipment and storage;
terms of freight, Destination; and
all Units comply with Telebrands India's labelling and other requirements. You will be responsible for all costs incurred to ship the Units to the shipping destination (including costs of freight and transit insurance).
You will prepay all such shipping costs and TELEBRANDS INDIA will not pay any shipping costs except as provided in Clause 13.2. You are responsible for payment of all duties, custom duty, taxes and other charges. If you ship Units to a Site Fulfilment Centre from outside of India, you will list yourself as the importer/consignee and nominate a customs broker. If TELEBRANDS INDIA is listed on any import documentation, TELEBRANDS INDIA reserves the right to refuse to accept any Units covered by the import documents and any costs assessed against or incurred by TELEBRANDS INDIA will be collected by any means permitted by this Agreement. In the case of any improperly packaged or labelled Unit, we may return the Unit to you at your expense (pursuant to Clause 18).
You will not deliver to us any Unsuitable Unit, and we may refuse to accept any shipment (including any Unsuitable Unit). We may return or dispose of or destroy any Unsuitable Unit as provided in Clause 18 (and you will be deemed to have consented to such action):
immediately if we determine in our sole discretion that the Unit creates a safety, health or liability risk to TELEBRANDS INDIA ECOMMERCE, our personnel or any third party; or
if you fail to direct us to return or dispose of or destroy any Unsuitable Unit within thirty (30) days after we notify you that the Unit has been recalled; or
except as otherwise provided in this Clause 13.2, if you refuse or fail to direct us to return or dispose of or destroy any Unsuitable Unit within ninety (90) calendar days after we notify you that we are in possession of it. In addition, you will compensate us for any damages incurred including any expenses we incur in connection with any Unsuitable Units.
Storage
We will provide storage services as described in these TELEBRANDS INDIA ECOMMERCE Service Terms once we confirm receipt of delivery. We will keep electronic records that track inventory of Units by identifying the number of Units stored in our Fulfilment Centre. We will not be required to physically mark Units. If there is a loss of or damage to any Units while we store them, we will, as your sole remedy, pay you the applicable Replacement Value (as described and defined in ZF Guidelines for the Platform of Telebrands India). Payment of the Replacement Value is our total liability for any duties or obligations that we or our agents or representatives may have as a bailee or warehouseman, and your only right or remedy that you may have as a bailor. The Replacement Value is inclusive of any GST (if applicable) and if the Replacement Value is subject to GST, you agree to provide a valid GST invoice to TELEBRANDS INDIA ECOMMERCE. In consideration of payment of the Replacement Value, the title in such Units will transfer to us and we will be entitled to dispose of, destroy or otherwise deal in such Units in any manner that we deem fit. You will have no security interest, lien or other claim to the proceeds that we receive from sale, disposal of or otherwise in connection with such Units. At all other times, you will be solely responsible for any loss of, or damage to, any Units. Our confirmed receipt of delivery does not:
indicate or imply that any Unit has been delivered free of loss or damage, or that any loss or damage to any Unit later discovered occurred after confirmed receipt of delivery;
indicate or imply that we actually received the number of Units of your product(s) specified by you for such shipment; or
waive, limit or reduce any of our rights under this Business Solutions Agreement.
We reserve the right to impose, and change from time to time, scheduling restrictions and volume limitations on the delivery and storage of your inventory in the Site Fulfilment Centres, and you will comply with any of these restrictions or limitations.
Confidentiality
During the course of your use of our Services, you may receive information relating to us or our Affiliates or to the Services that is not known to the general public ("Confidential Information"). You agree that (a
(a) all Confidential Information will remain Telebrands India’s and its associates exclusive property;
(b) you will use Confidential Information only as is reasonably necessary for your participation in the Services and ensure that persons who have access to Confidential Information will be made aware of and will comply with the obligations in this provision; and
(c) you will not otherwise disclose Confidential Information to any individual, company, or other third party, including any Affiliates. You may not issue any press release or make any public statement related to the Services, or use our name, trademarks or logo in any way (including in promotional material) without our advance written permission, or misrepresent or embellish the relationship between us in any way.
Fulfilment
We will ship Units from our inventory of your products in connection with the Platform of TELEBRANDS INDIA to the shipping addresses in India included in valid customer orders. We may ship Units together with products purchased from other merchants.
Customer Returns
We will receive and process returns of any ZF Units in accordance with the terms of your Seller Agreement, these ZF Service Terms and the Programme Policies for the Platform of Telebrands India. Any Sellable Units registered in connection with the Platform of TELEBRANDS INDIA that are also ZF Units and that are properly returned will be placed back into the inventory of Your Services in the ZF programme for the Platform of Telebrands India. We may fulfil customer orders for your products in connection with the Platform of TELEBRANDS INDIA with any ZF Units returned in connection with the Platform of Telebrands India. Except as provided in Clause. 7 you will retake title of all Units that are returned by customers.
Except as provided in Clause. 5, we will, at your direction, either return or dispose of or destroy any ZF Unit that is returned to us and that we determine is an Unsuitable Unit as provided in Clause 18. Without limitation of our rights under Clause 18.1, we may elect to return or dispose of or destroy that Unsuitable Unit as provided in Clause 18, and you will be deemed to have consented to our election if you fail to direct us to return or dispose of or destroy the Unsuitable Unit within ninety (90) calendar days after we notify you of the Unsuitable Unit.
You will be responsible for all tax obligations including but not limited to GST, sales, service and goods and service taxes as result of any returns.
Returns to You and Disposal
You may, at any time, request that Units be returned to you. We may return Units to you for any reason, including upon termination of these Service Terms. These returned shipments will be sent to your designated shipping address in the territory in which the applicable Site Fulfilment Centre is located (or, at TELEBRANDS INDIA ECOMMERCE's sole discretion, your designated shipping address within India. If the address we have for you in connection with the Platform of TELEBRANDS INDIA is outdated, incorrect or outside India or if we cannot make arrangements for you to pay for the return shipment, the Unit(s) will be deemed abandoned and we may elect to dispose of or destroy the Unit(s) as provided herein. For all Units that are returned to you, you are solely responsible for issuing any statutory forms or other documents, including but not limited to invoices, stock transfer forms, delivery challans etc., required to return the Units back to you. You are also solely responsible for dealing with clearing the Units from any checkposts.
You may, at any time, request that we dispose of or destroy Units. We may dispose of or destroy any Unit we are entitled to dispose of or destroy in the manner we prefer. Subject to Clause 14 above, title to each disposed or destroyed Unit will transfer to us as necessary for us to dispose of or destroy the Unit, and we will retain all proceeds, if any, received from the disposal of any Unit.
You will promptly notify us of any recalls or threatened recalls of any of Your Services and cooperate and assist us in connection with any recalls, including by initiating the procedures for returning items to you under our standard processes. You will be responsible for all costs and expenses you, we or any of our or your Affiliates incur in connection with any recall or threatened recall of any of Your Services (including the costs to return, store, repair, liquidate or deliver to you or any vendor any of these products).
Disposal of Unsuitable Units. In the event any ZF Unit is returned to our Site Fulfilment Centre on account of being an Unsuitable Unit, then we may, without limiting any of our other rights under this Agreement (including as described in Clause 13.2), destroy such Unit in case (a) you fail to remove such Unit from our Site Fulfilment Centre within a period of ninety (90) days from the date we notify you; and (b) if we in our sole and absolute discretion determine that such Unit has no Replacement Value.
Reporting
You are responsible for raising or collecting from customers any appropriate documentation including invoices, delivery challans, way bills, stock transfer forms or any other statutorily required documentation for reporting of both dispatch and arrivals of the shipment of Units to and from Site Fulfilment Centres. You will be solely responsible for clearing any goods held up at any checkposts or seized by tax authorities as a result of non-compliance of any required documentation requirements.
Customer Service
We will be responsible for and have sole discretion regarding all customer service issues relating to packaging, handling and shipment and customer returns, refunds and adjustments related to ZF Units. We will have the right to determine on your behalf, whether a customer will receive a refund, adjustment or replacement for any ZF Unit and to require you to reimburse us where we determine you have responsibility in accordance with the Business Solutions Agreement (including these Service Terms and the Programme Policies for the applicable Platform of Telebrands India). Except as provided in this Clause 20 regarding any ZF Units, customer service will be handled as set forth in your Seller Agreement. You will be responsible for GST related customer service enquiries including but not limited to pricing and tax obligations including but not limited to GST, sales, service and goods and service taxes invoices and credit memos.
In situations relating to ZF Units where the wrong item was delivered or the item was damaged or lost or is missing, unless we determine that the basis for such request is caused by you or any of your employees, agents or contractors, we will, as your sole and exclusive remedy and at our option for any ZF Unit (i) ship a replacement Unit to the customer and pay you the applicable Replacement Value for the replacement Unit or (ii) process a refund to the customer and pay you the Replacement Value for the Unit. Any customer refund will be processed in accordance with the Selling on TELEBRANDS INDIA ECOMMERCE Service Terms. Notwithstanding the terms of the Selling on TELEBRANDS INDIA ECOMMERCE Service Terms, we will be entitled to retain the applicable Fees payable to us under the Selling on TELEBRANDS INDIA ECOMMERCE Service Terms and these Service Terms, respectively. Except as expressly provided in this Clause 20.2 you will be responsible for all costs associated with any replacement or return.
If we provide a replacement Unit or refund as described in the preceding sentence to a customer and that customer returns the original Unit to us, we will be entitled to dispose of /destroy the Unit pursuant to Clause 18, or, if it is a Sellable Unit, we may, at our option, place such Unit back into your inventory in accordance with Clause 17. If we do put it back into your inventory, you will compensate us for the applicable Replacement Value of the returned Unit. Any replacement Unit shipped by us under these Service Terms will be deemed to be, and will be treated in the same manner as, an order and sale of such Unit from you to the customer via the Platform of TELEBRANDS INDIA in accordance with the Business Solutions Agreement and your Seller Agreement, and will be subject to all terms and conditions applicable thereto.
Compensation for storage facilities
Fees. You will pay us the fees specified in clause 38 of this Agreement for the Platform of Telebrands India. You will be charged the Storage Fees beginning on the day (up to midnight) that the Unit arrives at the Site Fulfilment Centre and is available for fulfilment by TELEBRANDS INDIA ECOMMERCE(or in the case of any Unsuitable Unit, the arrival day (up to midnight)), until the earlier of: (a) the day (up to midnight) we receive a valid customer order for such product or a request from you to return or dispose of or destroy the Unit; or (b) the day (up to midnight) we actually ship the Unit to your designated return location or dispose of or destroy the Unit.
Shipping and Gift Wrap. For any ZF Units we will determine the amounts charged to the customer for shipping and gift wrap services for the Units that we fulfil through the FBH programme. As between you and us, these charges will be your tax inclusive charges to the customer, and we will report them to you. We will charge you (and you will pay us) a fee equal to the amount of such charges to the customer. You acknowledge and agree that you are responsible to account for any applicable taxes including but not limited to GST, sales, service and goods and service taxes on the shipping and gift wrap charges to customer.
Taxes on Fees Payable to TELEBRANDS INDIA ECOMMERCE. In regard to these Service Terms you can provide a GST registration number or evidence of being in business if you do not have a GST registration number. If you are GST registered, or in business but not GST registered, you give the following warranties and representations:
all services provided by TELEBRANDS INDIA to you are being received by your establishment under your designated GST registration number; and
(i) the GST registration number, or the evidence of being in business, you submit to TELEBRANDS INDIA ECOMMERCE belongs to the business you operate; (ii) that all transactions regarding the services will be business-related transactions made by the business associated with the GST registration number, if evidence of being in business, you submit to Telebrands India; and (iii) that the GST registration number, or evidence of being in business, and all other information provided by you is true, accurate and current and you will immediately update any such information held by TELEBRANDS INDIA ECOMMERCE in case of any changes.
TELEBRANDS INDIA ECOMMERCE reserves the right to request additional information and to confirm the validity of any your account information (including without limitation your GST registration number) from you or government authorities and agencies as permitted by Law and you hereby irrevocably authorize TELEBRANDS INDIA ECOMMERCE to request and obtain such information from such government authorities and agencies. Further, you agree to provide any such information to TELEBRANDS INDIA ECOMMERCE upon request. TELEBRANDS INDIA ECOMMERCE reserves the right to charge you any applicable unbilled GST if you provide a GST registration number, or evidence of being in business, that is determined to be invalid. GST registered sellers and sellers who provide evidence of being in business agree to accept electronic GST invoices in a format and method of delivery as determined by Telebrands India.
All payments by TELEBRANDS INDIA ECOMMERCE to you shall be made subject to any applicable withholding taxes under the applicable Law. TELEBRANDS INDIA ECOMMERCE will retain, in addition to its net Fees, an amount equal to the legally applicable withholding taxes at the applicable rate. You are responsible for deducting and depositing the legally applicable taxes and deliver to TELEBRANDS INDIA ECOMMERCE sufficient document evidencing the deposit of tax. Upon receipt of the evidence of deduction of tax, TELEBRANDS INDIA ECOMMERCE will remit the amount evidenced in the certificate to you. Upon your failure to duly deposit these taxes and providing evidence to that effect within 5 days from the end of the relevant month, TELEBRANDS INDIA ECOMMERCE shall have the right to utilize the retained amount for discharging its tax liability.
Where you have deposited the taxes, you will issue an appropriate tax withholding certificate for such amount to TELEBRANDS INDIA ECOMMERCE and TELEBRANDS INDIA ECOMMERCE shall provide necessary support and documentation as may be required by you for discharging your obligations.
TELEBRANDS INDIA ECOMMERCEhas the option to obtain an order for lower or NIL withholding tax from the Indian Revenue authorities. In case TELEBRANDS INDIA ECOMMERCE successfully procures such an order, it will communicate the same to you. In that case, the amounts retained, shall be in accordance with the directions contained in the order as in force at the point in time when tax is required to be deducted at source.
Any taxes applicable in addition to the fee payable to TELEBRANDS INDIA ECOMMERCE shall be added to the invoiced amount as per applicable Law at the invoicing date which shall be paid by you.
Registration of Fulfilment Centres for GST: TELEBRANDS INDIA ECOMMERCE understands and agrees that you would be required to register the Site Fulfilment Centres wholly or partly as your place of business from a GST regulations perspective. TELEBRANDS INDIA ECOMMERCE shall issue a no-objection certificate as required enabling you to register the Site Fulfilment Centres as your additional place of business from a GST regulations perspective. TELEBRANDS INDIA ECOMMERCE shall, on your request, issue a no-objection certificate in the prescribed format and other related documents as may be necessary to enable obtaining such registration. You shall indemnify and keep indemnified TELEBRANDS INDIA ECOMMERCE and its Affiliates, in addition to Clause 6.2, against any consequences arising from investigation or enquiry by the tax authorities due to any reason. In the event, your goods (or Site Fulfilment Centres) are seized by the tax authorities for any reason, the responsibility for undertaking the release, and bearing the costs of the release, would be solely on you, while TELEBRANDS INDIA ECOMMERCE would support this process as reasonably required. You further represent and warrant that you will not register Site Fulfilment Centres as your principal place of business.
Release
You hereby, on behalf of yourself and your successors, subsidiaries, Affiliates, officers, directors, shareholders, employees, assigns and any other person or entity claiming by, through, under or in concert with you or them (collectively, the "Releasing Parties"), irrevocably acknowledge full and complete satisfaction of and hereby unconditionally and irrevocably release and forever fully discharge TELEBRANDS INDIA ECOMMERCE and each of its Affiliates, and any and all of their predecessors, successors, and Affiliates, past and present, as well as each of their partners, officers, directors, shareholders, agents, employees, representatives, attorneys, and assigns, past and present, and each of them and all Persons acting by, through, under or in concert with any of them (collectively, the "Released Parties"), from any and all claims, obligations, demands, causes of action, suits, damages, losses, debts or rights of any kind or nature, whether known or unknown, suspected or unsuspected, absolute or contingent, accrued or unaccrued, determined or speculative (collectively, "Losses") which the Releasing Parties now own or hold or at any time heretofore have owned or held or in the future may hold or own against the Released Parties, or any of them, arising out of, resulting from, or in any way related to, the shipment including any tax registration or collection obligations. You, on behalf of yourself and all other Releasing Parties, recognize that you, and each of them, may have some Losses (whether in contract; warranty; tort; delict (including negligence; product liability; any type of civil responsibility or other theory) or otherwise) against the Released Parties of which you, or any of them, are totally unaware and unsuspecting, or which may arise or accrue after the date you register for these ZF Service Terms, which the Releasing Parties are giving up by agreeing to these ZF Service Terms. It is your intention in agreeing to these ZF Service Terms that these ZF Service Terms will deprive the Releasing Parties of each and all such Losses and prevent the Releasing Party from asserting any such Losses against the Released Parties, or any of them.
You understand and acknowledge that storing Units at the Site Fulfilment Centres may create a tax presence for you in the applicable territory in which the Site Fulfilment Centre is located, and you will be solely responsible for any taxes, interest or penalties owed as a result of such storage. You will be responsible for Your Taxes, interest or penalties and you will indemnify and hold TELEBRANDS INDIA ECOMMERCE and its Affiliates harmless from Your Taxes, interest or penalties as provided in Clause 6.2 of these ZF Service Terms and agree to pay any of these over to TELEBRANDS INDIA ECOMMERCE promptly. You acknowledge and agree that you are responsible for preparing and filing any applicable statutorily required documentation to be issued either by you or by the customers. You acknowledge that you are responsible to handle any requests for refunds of taxes on shipments to these addresses where appropriate.
Additional Representation
In addition to your representations and warranties provided in this Agreement and Business Solutions Agreement of Telebrands India, you represent and warrant to us that: (a) you have valid legal title to all Units and all necessary rights to distribute the Units and to perform under these ZF Service Terms; (b) you will deliver all Units to us in new condition (or in such condition otherwise described by you in the applicable Your Product listing) and in a merchantable condition; (c) all Units and their packaging will comply with all applicable marking, labelling and other requirements required by Law; (d) no Unit is or will be produced or manufactured, in whole or in part, by child labour or by convict or forced labour; (e) you and all of your subcontractors, agents and suppliers involved in producing or delivering Units will strictly adhere to all applicable Laws (including any Law applicable to any territory where Units are produced or delivered, regarding the operation of their facilities and their business and labour practices, including working conditions, wages, hours and minimum ages of workers).
Force Majeure
We will not be liable for any delay or failure to perform any of our obligations under this Agreement by reasons, events or other matters beyond our reasonable control..
Relationship of Vendors
You and we are independent contractors, and nothing in this Agreement will be construed to create a partnership, joint venture, association of persons, agency, franchise, sales representative, or employment relationship between the parties. TELEBRANDS INDIA is not an auctioneer, neither is it an intermediary between the customer and the seller. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that would contradict anything in this terms. This Agreement will not create an exclusive relationship between you and us.
Use of TELEBRANDS INDIA Transaction Information
You will not, and will cause your Affiliates not to, directly or indirectly:
disclose or convey any TELEBRANDS INDIA Transaction Information (except you may disclose this information as necessary for you to perform your obligations under this Agreement and provided that you ensure that every recipient uses the information only for that purpose and complies with the restrictions applicable to you related to that information);
use any TELEBRANDS INDIATransaction Information for any marketing or promotional purposes whatsoever (except as permitted below), or otherwise in any way inconsistent with our or your privacy policies or applicable Law;
contact a Person that has ordered Your Product that has not yet been delivered with the intent to collect any amounts in connection therewith, to influence such Person to make an alternative purchase, or to harass such Person;
disparage us, our Affiliates, or any of their or our respective products or services or any customer; or
target communications of any kind on the basis of the intended recipient being an TELEBRANDS INDIA user. The terms of this paragraph do not prevent you from using other information that you acquire without reference to TELEBRANDS INDIA Transaction Information for any purpose, even if such information is identical to TELEBRANDS INDIA Transaction Information, provided that you do not target communications on the basis of the intended recipient being a user of Telebrands India.
Suggestions and Other Information
If you or any of your Affiliates elect to provide or make available suggestions, comments, ideas, improvements, or other feedback or materials to us in connection with or related to the Platform of Zuakao or Services (including any related Technology), we will be free to use, disclose, reproduce, modify, licence, transfer and otherwise distribute, and exploit any of the foregoing information or materials in any manner. In order to cooperate with governmental requests, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose any information we consider necessary or appropriate, including but not limited to user contact details, IP addresses and traffic information, usage history and posted content.
Modification
We may amend any of the terms and conditions contained in this Agreement (including the Annexures,Service Terms and Programme Policies) at any time and solely at our discretion. Any changes will be effective upon the posting of such changes on TELEBRANDS INDIA Seller or on the Platform of Telebrands India, you are responsible for reviewing these locations and informing yourself of all applicable changes or notices. Changes to Programme Policies may be made without notice to you. You should refer regularly to Your Account or TELEBRANDS INDIA Seller, respectively, to understand the current Agreement and Programme Policies and to be sure that the items or sevices you offer for sale can be sold via the Service in connection with the Platform of Telebrands India. YOUR CONTINUED USE OF A SERVICE AFTER Telebrands India'S POSTING OF ANY CHANGES WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES OR MODIFICATIONS.
Password Security
Any password we provide to you may be used only during the Term to access Your Account or TELEBRANDS INDIA Seller, respectively, (or other tools we provide) to use the Service, electronically accept Your Transactions, and review your completed transactions. You are solely responsible for maintaining the security of your password. You may not disclose your password to any third party (other than third parties authorized by you to use Your Account in accordance with this Agreement) and are solely responsible for any use of or action taken under your password. If your password is compromised, you must immediately change your password.
Miscellaneous
This Agreement will be governed by the Laws of India, without reference to rules governing choice of laws or the Convention on Contracts for the International Sale of Goods. Each party hereby irrevocably consents to the exclusive jurisdiction and venue of the courts at Thane regarding any dispute with TELEBRANDS INDIArelating in any way to this Agreement or your use of the Services. You may not transfer or assign all or any portion of this Agreement, by operation of Law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to, and be enforceable against the parties and their respective successors and assigns. We may perform any of our obligations or exercise any of our rights under this Agreement through one or more of our Affiliates. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to enforce such provision or any other provision of this Agreement subsequently.
TELEBRANDS INDIA retains the right to immediately halt any transaction, prevent or restrict access to the Services or take any other action to restrict access to or availability of any inaccurate listing, any inappropriately categorized items, any unlawful items, or any items otherwise prohibited by the applicable Programme Policies.
The authentic language of this Agreement and subsidiary or associated documentation shall be English and any translations provided are for convenience only. In the event of any conflict or difference in interpretation between the English language version of this Agreement and subsidiary or associated documentation and any translation of them, the English language version and interpretation shall prevail. You agree we may communicate with you in English during the Term of this Agreement.
You agree that we may, in our sole discretion, disclose or make available any information provided or submitted by you or related to your participation under this Agreement (including information regarding Your Services or Your Transactions) to any judicial, quasi-judicial, governmental, regulatory or any other authority as may be required by us to co-operate and / or comply with any of their orders, instructions or directions or to fulfil any requirements under applicable Laws.
We will send all notices and other communications (including transactional, promotional and/or commercial communication) to you at the e-mail addresses you designated for notifications and updates in your programme application or within TELEBRANDS INDIA Seller or Your Account respectively, or at the valid phone number provided by you or any other means then specified by Telebrands India. You consent to receive such communications through any mode including SMS, e-mail, phone calls etc. You may change your e-mail addresses or phone numbers via Your Account. You will update your e-mail addresses (as well as your legal name, address and phone number) as often as necessary to ensure that they are accurate. You must send all notices and other communication relating to TELEBRANDS INDIA to us by using the applicable Contact Us form.
This Agreement incorporates and you hereby accept the applicable Service Terms and the applicable Programme Policies, which TELEBRANDS INDIA may modify from time to time. In the event of any conflicts between the Programme Policies and this Agreement, the Programme Policies will prevail. This Agreement represents the entire agreement between the parties with respect to the Services and related subject matter described herein and supersedes any previous or contemporaneous oral or written agreements and understandings.
You agree that we may, in our sole discretion, disclose or make available any information provided or submitted by you or related to your participation under this Agreement (including information regarding Your Services/Services or Your Transactions) to any judicial, quasi-judicial, governmental, regulatory or any other authority as may be required by us to co-operate and / or comply with any of their orders, instructions or directions or to fulfill any requirements under applicable Laws.
Definitions
As used in this Agreement, the following terms have the following meanings:
"Affiliate" means with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with, such entity, except with respect to Telebrands India, "Affiliate" means solely its Affiliates domiciled in India.
"TELEBRANDS INDIA Associated Properties" means any website or other online point of presence, other than the Platform of Telebrands India, through which any Platform of TELEBRANDS INDIA or products or services available thereon are syndicated, offered, merchandised, advertised or described.
"TELEBRANDS INDIA Transaction Information" means, collectively, Order Information, and any other data or information acquired by you or your Affiliates from TELEBRANDS INDIA or its Affiliates, or otherwise as a result of the Agreement, the transactions contemplated hereby or the parties' performance hereunder.
"Business Days" means any day of the week (excluding Sundays and public holidays) on which commercial banks are open for business.
"Content" means copyrightable works and other content protected under applicable Laws.
"Excluded Products" means any products or other items set forth in the excluded products list for the Platform of TELEBRANDS INDIA or any other TELEBRANDS INDIA Programme Policy that applies to your use of a Service, and any other products or other items that in Telebrands India's sole discretion are not supported for a Service.
"Intellectual Property Rights" means any patent, copyright, Trademark, moral right, trade secret right or any other intellectual property right arising under any Laws and all ancillary and related rights, including all rights of registration and renewal and causes of action for violation, misappropriation or infringement of any of the foregoing.
"Law(s)" means any law, ordinance, rule, regulation, order, licence, permit, judgment, decision or other requirement, now or hereafter in effect, of any governmental authority of competent jurisdiction.
"Local Currency" means Indian Rupees (INR).
"Order Information" means, with respect to any of Your Services sold through the Platform of Telebrands India, the order information and shipping information that we provide or make available to you.
"Person" means any individual, company, corporation, partnership, limited liability partnership, governmental authority, association, joint venture, division or other cognizable entity, whether or not having distinct legal existence.
"Programme Policies" means, for the Platform of Telebrands India, all terms, conditions, policies, guidelines, rules and other information on the Platform of TELEBRANDS INDIA or on TELEBRANDS INDIA Seller, including those shown on the "Policies and Agreements" and terms of TELEBRANDS INDIA Seller for the Platform of TELEBRANDS INDIA or elsewhere in the "Help Line" of TELEBRANDS INDIA Seller or Your Account respectively (and, for purposes of the Fulfilment by TELEBRANDS INDIA Service, specifically including the Fulfillment by TELEBRANDS INDIA guidelines for the Platform of Telebrands India).
"Purchase Price" means the total gross amount payable or paid by a customer for Your Product (including taxes and customs duties).
"Sales Proceeds" means the gross sales proceeds paid by customers in the course of any of Your Goods/Your Transactions, including the Purchase Price, all shipping and handling, gift wrap and other charges, any taxes and customs duties.
"TELEBRANDS INDIA Seller" means the online portal and tools made available by TELEBRANDS INDIA ECOMMERCE to you, for your use in managing your orders, inventory and presence on the Platform of TELEBRANDS INDIA including renting out of fitness and beauty products to the customers as per the terms and conditions reflected in the product hire/rent rate as may be applicable to different category of product.
"Service" means each of the following services that TELEBRANDS INDIA ECOMMERCE makes available on or in connection with the Platform of Telebrands India: the Selling on TELEBRANDS INDIA ECOMMERCE Service and the Fulfilment by TELEBRANDS INDIA ECOMMERCE Service.
"Service Terms" means the service terms specific to each Service set forth herein and made a part of this Agreement upon the date you elect to register for the applicable Service.
"Technology" means any: (a) ideas, procedures, processes, systems, methods of operation, concepts, principles and discoveries protected or protectable under the Laws of any jurisdiction; (b) interfaces, protocols, glossaries, libraries, structured XML formats, specifications, grammars, data formats, or other similar materials; and (c) software, hardware, code, technology or other functional item.
"Trademark" means any trademark, service mark, trade dress (including any proprietary "look and feel"), trade name, other proprietary logo or insignia or other source or business identifier, protected or protectable under applicable Laws.
"Your Account" means the particular account in our systems, in which information about Your Transactions is recorded, and which is one of the online portals and tools which TELEBRANDS INDIA ECOMMERCE may make available to you, for your use in managing your orders, inventory and presence on the Platform of Telebrands India.
"Your Materials" means all Technology, Your Trademarks, Content, required product information, data, materials, and other items provided or made available by you or your Affiliates to TELEBRANDS INDIA ECOMMERCEor its Affiliates.
"Your Product" means any product or service that is made available for listing for sale, offered for sale or sold by you through the Selling on TELEBRANDS INDIA ECOMMERCE Service and/or fulfilled or otherwise processed through the Fulfilment by TELEBRANDS INDIA ECOMMERCE Service in connection with Your Account.
"Your Sales Channels" means all sales channels and other means through which you or any of your Affiliates offer or sell products or services, other than physical stores.
"Your Taxes" means all taxes leviable, i.e. incurred or required to be collected or paid for any reason in connection with any advertisement, offer or sale of products by you on or through or in connection with the Services, or otherwise in connection with any action, inaction or omission of you or your Affiliates or your or their respective employees, agents, contractors or representatives. Also, as it is used in the Fulfilment by TELEBRANDS INDIA ECOMMERCE Service Terms, this defined term also means any of the types of taxes mentioned above that are imposed on or collectible by TELEBRANDS INDIA ECOMMERCE or any of its Affiliates in connection with or as a result of: (a) the storage of inventory, packaging, Your Services and other materials owned by you and stored by TELEBRANDS INDIA ECOMMERCE; or (b) the fulfilment, shipping, gift wrapping or other actions by TELEBRANDS INDIA ECOMMERCE to Your Services pursuant to the fulfilment by TELEBRANDS INDIA ECOMMERCE Service Terms.
"Your Trademarks" means Trademarks of yours that you provide to us: (a) in non-text form for branding purposes; and (b) separate from (and not embedded or otherwise incorporated in) any product specific information or materials.
"Your Transaction" means any sale of Your Product(s) through the Platform of Telebrands India.
Selling on TELEBRANDS INDIA Service Terms
The Selling on TELEBRANDS INDIA Service ("Selling on Telebrands India") is a Service that allows you to list products or services for sale or offer directly via the Platform of Telebrands India. Selling or offering on TELEBRANDS INDIA is operated by TELEBRANDS INDIA ECOMMERCE. These Selling on TELEBRANDS INDIA Service Terms are part of the TELEBRANDS INDIA Services Business Solutions Agreement ("Business Solutions Agreement"), but, unless specifically provided otherwise, concern and apply only to your participation in selling on Telebrands India. By registering for or using selling on Telebrands India, you agree to be bound by the Business Solutions Agreement and these selling on TELEBRANDS INDIA Service Terms.
Product/Service Listings and Orders
Products/Services Product Information: In accordance with applicable Programme Policies, you will, provide in the format we require accurate and complete Required Product/Service Information for each product or service that you make available to be listed for sale or offer through the Platform of TELEBRANDS INDIA and promptly update such information as necessary to ensure it at all times remains accurate and complete. You will also ensure that Your Materials, Your Services and Services (including packaging) and your offer and subsequent sale of any of the same on the Platform of TELEBRANDS INDIAcomply with all applicable Laws (including all marking and labeling requirements) and do not contain any sexually explicit, defamatory or obscene materials or any unlawful materials. You may not provide any information for, or otherwise seek to list for sale on the Platform of Telebrands India, any Excluded Products; or provide any URL Marks for use, or request that any URL Marks be used, on the Platform of Telebrands India. For each item you list on the Platform of Telebrands India, you will provide to us the state or country from which the item ships.
Product and Service Listing; Merchandising; Order Processing. We will list Your Services for sale on the Platform of TELEBRANDS INDIA in the applicable product and service categories which are supported for third party sellers generally on the Platform of TELEBRANDS INDIA on the applicable Selling on TELEBRANDS INDIA Launch Date, and conduct merchandising and promote Your Services as determined by us (including via the TELEBRANDS INDIA Associated Properties or any other functions, features, advertising, or programs on or in connection with the Platform of Telebrands India). TELEBRANDS INDIA ECOMMERCE reserves its right to restrict at any time in its sole discretion the access to list in any or all categories on the Platform of Telebrands India. We may use mechanisms that rate, or allow shoppers to rate, Your Services and/or your performance as a seller on the Platform of TELEBRANDS INDIA and TELEBRANDS INDIA ECOMMERCE may make these ratings and feedback publicly available. We will provide Order Information to you for each of Your Transactions. Sales Proceeds will be paid to you only in accordance with Clause 38.
Shipping and Handling Charges. For Vendor-Fulfilled Products, you will determine shipping and handling charges via and subject to our standard functionality and categorizations for the Platform of TELEBRANDS INDIA and further subject to any shipping and handling charge Programme Policies for the Platform of Telebrands India. Any such amounts, paid by the customer towards shipping and handling charges, shall be your proceeds, subject to deduction of applicable charges as may be determined by us and you are solely responsible for reporting and remitting any applicable taxes on the shipping and handling charges. For Telebrands India-Fulfilled Products and Services, TELEBRANDS INDIA will determine what the shipping fees will be and will display and collect them accordingly in accordance with the fulfilment by TELEBRANDS INDIA Service Terms.
Credit Card Fraud. We will bear the risk of credit card fraud (i.e. a fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with Your Transactions, and you will bear all other risk of fraud or loss; provided, that we will not bear the risk of credit card fraud in connection with any Seller-Fulfilled Product that is not fulfilled strictly in accordance with the Order Information and Shipment Information. We may in our sole discretion withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any of Your Transactions. You will stop and/or cancel orders of Your Services if we ask you to do so (provided that if you have transferred Your Services to the applicable carrier or shipper, you will use commercially reasonable efforts to stop and/or cancel delivery by such carrier or shipper). You will refund any customer (in accordance with Clause 34.2) that has been charged for an order that we stop or cancel.
Sale and Fulfilment, Refunds and Returns
Sale and Fulfilment. Other than as described in the TELEBRANDS INDIA Fulfilment Service Terms (if applicable to you), for the Platform of TELEBRANDS INDIA for which you register or use the selling on TELEBRANDS INDIA ECOMMERCE Service, you will:
source, sell, fulfil, ship and deliver your Seller-Fulfilled Products and Services, and source and sell your TELEBRANDS INDIA-Fulfilled Products and Services, in each case in accordance with the terms of the applicable Order Information, these Service Terms and the Agreement, and all terms provided by you and displayed on the Platform of TELEBRANDS INDIA at the time of the order and be solely responsible for and bear all risk for such activities;
package each of Your Services in a commercially reasonable manner and ship each of Your Services on or before its Estimated Ship Date;
retrieve Order Information at least once each Business Day;
not cancel any of Your Transactions except as may be permitted pursuant to your terms and conditions appearing on the Platform of TELEBRANDS INDIA at the time of the applicable order (which terms and conditions will be in accordance with this Agreement) or as may be required under this Agreement;
ship Your Services throughout India (except to the extent prohibited by applicable Law or this Agreement);
provide to TELEBRANDS INDIA information regarding shipment and order status and tracking (to the extent available), in each case as requested by us using the processes designated by us, and we may make any of this information publicly available;
comply with all Street Date instructions;
notwithstanding any other provision of these Service Terms, ensure that you are the seller of all products and services made available for listing for sale hereunder;
include an order-specific packing slip within each shipment of Your Services;
identify yourself as the seller of the product on all packing slips or other information included with Your Services and as the Person to which a customer may return the applicable product; and
not send customers emails confirming orders or shipments of Your Services (except that to the extent we have not yet enabled functionality for Your Account that allows payment to be processed on the basis of when shipment occurs, then you will send customers emails confirming shipment of Your Services in a format and manner reasonably acceptable to us). For TELEBRANDS INDIA-Fulfilled Products, if any, the Fulfilment by TELEBRANDS INDIA Service Terms will apply to the storage, fulfilment and delivery of such TELEBRANDS INDIA Fulfilled Products.
You being the seller shall from time to time provide after sale services including replacement of product under warranty, provide repairing and servicing of product in case of any damaged parts of the product supplied by you whenever notified by the customer on your customer care toll free number__________/ customer care email_________________________. In case of any failure to resolve the complaint of the customer you shall be liable and responsible for such lapses and in that case you shall indemnify TELEBRANDS INDIAfrom all claims, damages, injuries suffered including compensation payable to the customer present or future whenever ordered by appropriate authority.
Returns and Refunds. For all of Your Services and Services that are not TELEBRANDS INDIA fulfilled, you will accept and process returns, refunds and adjustments in accordance with these Service Terms and the TELEBRANDS INDIA Refund Policies published at the time of the applicable order, and we may inform customers that these policies apply to Your Services. You will determine and calculate the amount of all refunds and adjustments (including any taxes, shipping and handling or other charges) or other amounts to be paid by you to customers in connection with Your Transactions, using a functionality we enable for Your Account. This functionality may be modified or discontinued by us at any time without notice and is subject to the Programme Policies and the terms of this Business Solutions Agreement. You will route all such payments through Telebrands India. We will provide any such payments to the customer (which may be in the same payment form originally used to purchase Your Product), and you will reimburse us for all amounts so paid. For all of Your Services that are TELEBRANDS INDIA fulfilled, the TELEBRANDS INDIA Refund Policies published at the time of the applicable order will apply and you will comply with them. You will promptly provide refunds and adjustments that you are obligated to provide under the applicable TELEBRANDS INDIA Refund Policies and as required by Law, and in no case later than thirty (30) calendar days following after the obligation arises. For the purposes of making payments to the customer (which may be in the same payment form originally used to purchase Your Product), you authorize us to make such payments or disbursements from your available balance in the Nodal Account as per Clause 38. In the event your balance in the Nodal Account is insufficient to process the refund request, we will process such amounts due to the customer on your behalf, and you will reimburse us for all amounts so paid.
Problems with Your Services
Delivery Errors and Nonconformities; Recalls. You are responsible for: any non-delivery, misdelivery, theft or other mistake or act in connection with the fulfilment and delivery of Your Services, except to the extent caused by:
credit card fraud for which we are responsible under Clause 33.1.4 or
our failure to make available to you Order Information as it was received by us or resulting from address verification. Notwithstanding the previous sentence, for TELEBRANDS INDIA-Fulfilled Products, if any, the Fulfilment by TELEBRANDS INDIA Service Terms will apply to non-delivery, misdelivery, theft or other mistake or act in connection with the fulfilment and delivery of those of Your Services. You are also responsible for any non-conformity or defect in, or any public or private recall of, any of Your Services. You will notify us promptly as soon as you have knowledge of any public or private recalls of Your Services.
100% Guarantee and Chargebacks. If we inform you that we have received a claim under the "100% Guarantee" offered on the Platform of Telebrands India, or any chargeback or other dispute, concerning one of Your Transactions, you will deliver to us:
proof of delivery of Your Product(s) (as applicable);
the applicable TELEBRANDS INDIA order identification number; and
a description of Your Product(s) (as applicable). If you fail to comply with the prior sentence, or if the claim, chargeback, or dispute is not caused by: (i) credit card fraud for which we are responsible under Clause 33.1.4; or (ii) our failure to make your Order Information available as the same was received by us or resulting from address verification, then you will promptly reimburse us in accordance with the Service Fee Payment Section of the Business Solutions Agreement for the amount of the customer purchase (including the Purchase Price, all associated shipping and handling charges and all taxes, but excluding any associated Referral Fees retained and not subject to refund by TELEBRANDS INDIA ECOMMERCE) and all associated credit card association, bank or other payment processing, re-presentment and/or penalty fees associated with the original purchase and any chargeback or refund, in each case to the extent paid or payable by us or our Affiliates.
Parity with Your Sales Channels
Subject to this Clause, you are free to determine which of Your Services and Services you wish to list for sale on the Platform of Telebrands India. You will maintain parity between the products you offer through Your Sales Channels and the products you list on the Platform of TELEBRANDS INDIAby ensuring that at the applicable Selling on TELEBRANDS INDIA Launch Date and thereafter:
the Purchase Price and every other term of offer and/or sale of Your Product and service (including associated shipping and handling charges, Shipment Information, any "low price" guarantee, rebate or discount, any free or discounted products or other benefit available as a result of purchasing one or more other products, and terms of applicable return and refund policies) is at least as favourable to users of the Platform of TELEBRANDS INDIA as the most favourable terms upon which a product is offered and/or sold via Your Sales Channels (excluding consideration of Excluded Offers);
customer service for Your Services listed on the Platform of TELEBRANDS INDIA is at least as responsive and available and offers at least the same level of support as the most favourable customer services offered in connection with any of Your Sales Channels (provided that any such customer service will at all times be conducted in a timely, professional and courteous manner) (this requirement does not apply to customer service for payment-related issues on Your Transactions, which we will provide); and
the Content, Required Product Information and other information under Clause 33.1 regarding Your Services listed on the Platform of TELEBRANDS INDIA that you provide to us is of at least the same level of quality as the highest quality information displayed or used in Your Sales Channels. If you become aware of any non-compliance with (a) above, you will promptly compensate adversely affected customers by making appropriate refunds to them in accordance with Clause 34.2. For TELEBRANDS INDIA Fulfilled Products, we acknowledge that if the shipping and handling charges associated with the sale and delivery of any of Your Services listed for sale on the Platform of TELEBRANDS INDIA are included in (and not separately stated) the purchase price listed for Your Services on the Platform of TELEBRANDS INDIA(collectively a "Shipping Inclusive Purchase Price"), then the parity obligation in (a) above will be satisfied if the Shipping Inclusive Purchase Price and each other term of offer and/or sale for the product on the Platform of TELEBRANDS INDIA are at least as favourable to users of the Platform of TELEBRANDS INDIA as the purchase price and each other term of offer and/or sale for the product (including any and all separately stated shipping and handling charges) pursuant to which the product is offered and/or sold via any of Your Sales Channels other than the Platform of Telebrands India.
Compensation
The compensation paid by You for the sale or offer of Your Products on the Platform of TELEBRANDS INDIA is mentioned in Annexure A of this Agreement. The rates and charges mentioned in Annexure B of this Agreement are subject to amendment from time to time.Except as provided otherwise, all monetary amounts contemplated in these Service Terms will be expressed and provided in the Local Currency, and all payments contemplated by this Agreement will be made in the Local Currency.
All taxes or surcharges imposed on fees payable by you to TELEBRANDS INDIA ECOMMERCE will be your responsibility.
Sales Proceeds & Refunds.
Nodal Account. All the remittances for Your Transactions (excluding COD transactions) will be made to you through a nodal account (the "Nodal Account") in accordance with the directions issued by Reserve Bank of India for the opening and operation of accounts and settlement of payments for electronic payment transactions involving intermediaries vide its notification RBI/2009-10/231 DPSS.CO.PD.No.1102 / 02.14.08/ 2009-10 dated November 24, 2009. Remittance to you for COD transactions shall be made through the online banking or any other mutually agreed and other means used to transfer to Your Bank Account. You hereby agree and authorize us to collect payments on your behalf from customers for any sales made through the COD mechanism. You authorize and permit us to collect and disclose any information (which may include personal or sensitive information such as Your Bank Account information) made available to us in connection with this Agreement to a bank, auditor, processing agency, or third party contracted by us in connection with this Agreement.
Subject to and without limiting any of the rights described in Clause 2 of the General Terms, we may hold back a portion or your Sale Proceeds as a separate reserve ("Reserve"). The Reserve will be in an amount as determined by us and the Reserve will be used only for the purpose of settling the future claims of customers in the event of non-fulfilment of delivery to the customers of Your Services keeping in mind the period for refunds and chargebacks.
Except as otherwise stated in this Agreement (including without limitation Clause 2 of the General Terms), you authorize us and we will remit the Settlement Amount to Your Bank Account on the Payment Date in respect of an Eligible Transaction. When you either initially provide or later change Your Bank Account information, the Payment Date will be deferred for a period of up to 15 calendar days. You will not have the ability to initiate or cause payments to be made to you. If you refund money to a customer in connection with one of Your Transactions in accordance with Clause 34.2, on the next available Designated Day for Platform of Telebrands India, we will credit you with the amount of the Referral Fee paid by you to us attributable to the amount of the customer refund, less the Refund Administration Fee for each refund, which amount we may retain as an administrative fee.
"Eligible Transaction" means Your Transaction against which the actual shipment date has been confirmed by you.
"Designated Day" means any particular Business Day of the week designated by TELEBRANDS INDIA on a weekly basis, in its sole discretion, for making remittances to you.
"Payment Date" means the Designated Day falling immediately after 15 our sole discretion) of the Eligible Transaction.
"Settlement Amount" means Sales Proceeds (which you will accept as payment in full for the sale and shipping and handling of Your Services), less: (a) the Referral Fees due for such sums; (b) any Selling on TELEBRANDS INDIA Subscription Fees due; (c) taxes required to be charged by us on our fees; (d) any refunds due to customers in connection with the Platform of Telebrands India; (e) Reserves, as may be applicable, as per this Agreement; (f) Closing Fees, if applicable; and (g) any other applicable fee prescribed under the Programme Policies (including fee payable under the Fulfillment by TELEBRANDS INDIA Fee Schedule for Platform of Telebrands India), if applicable.
In the event that we elect not to recover from you a customer's chargeback, failed payment, or other payment reversal (a "Payment Failure"), you irrevocably assign to us all your rights, title and interest in and associated with that Payment Failure.
Platform Control
Notwithstanding any provision of this Agreement, we will have the right in our sole discretion to determine the content, appearance, design, functionality and all other aspects of the Platform of TELEBRANDS INDIA and the Selling on TELEBRANDS INDIA Service (including the right to re-design, modify, remove and alter the content, appearance, design, functionality, and other aspects of, and prevent or restrict access to any of the Platform of TELEBRANDS INDIA and the Selling on TELEBRANDS INDIA Service and any element, aspect, portion or feature thereof (including any listings), from time to time) and to delay or suspend listing of, or to refuse to list, or to de-list, or require you not to list any or all products on the Platform of TELEBRANDS INDIA in our sole discretion.
Selling on TELEBRANDS INDIA Definitions
"Telebrands India-Fulfilled Products and services" means any of Your Services and service that are fulfilled using the TELEBRANDS INDIA Fulfillment Service.
"TELEBRANDS INDIA Refund Policies" means the return and refund policies published on the Platform of Telebrands India.
"Estimated Ship Date"means, with respect to any of Your Services, either: (a) the end of the shipping availability period (which begins as of the date on which the relevant order is placed by the customer), or the shipping availability date, as applicable, specified by you in the relevant inventory/product data feed for Your Product on the Platform of Telebrands India; or (b) if you do not specify shipping availability information in such inventory/product data feed or Your Product is in a product category that TELEBRANDS INDIA designates as requiring shipment within two (2) days (excluding Sundays and public holidays), (2) days (excluding Sundays and public holidays) after the date on which the relevant order is placed by the customer.
"Excluded Offer" means any discount, rebate, promotional offer, or other term of offer and/or sale that you: (a) have attempted to make available through the Platform of TELEBRANDS INDIA but that we do not honour or support (but only until such time as we honour or support the same on the Platform of Telebrands India); or (b) make available solely to third parties that either (i) purchase products solely for resale and who are not end users of such products (i.e., wholesale purchasers), or (ii) have affirmatively elected and opted-in to participate in your and/or one of its affiliates' membership-based customer loyalty or customer incentive programs.
"Refund Administration Fee" means the lesser of INR 300 or twenty percent (20%) of the applicable Referral Fee.
"Required Product Information" means, with respect to each of Your Services/Services in connection with the Platform of Telebrands India, the following (except to the extent expressly not required under the applicable Programme Policies): (a) description; (b) Product/service code numbers and other identifying information as TELEBRANDS INDIA may reasonably request; (c) information regarding in-stock status and availability, shipping limitations or requirements, and Shipment Information (in each case, in accordance with any categorizations prescribed by TELEBRANDS INDIA from time to time); (d) categorization within each TELEBRANDS INDIA product/service category and browse structure as prescribed by TELEBRANDS INDIA from time to time; (e) digitized image that accurately depicts only Your Product/service and does not include any additional logos, text or other markings (and that complies with any TELEBRANDS INDIA published image guidelines); (f) Purchase Price; (g) shipping and handling charge (in accordance with our standard functionality therefor); (h) any text, disclaimers, warnings, notices, labels or other content required by applicable Law to be displayed in connection with the offer, merchandising, advertising or sale of Your Product; (i) any vendor requirements, restocking fees or other terms and conditions applicable to such product/service that a customer should be aware of prior to purchasing the product; (j) brand; (k) model; (l) product dimensions; (m) weight; (n) a delimited list of technical specifications; (o) Code numbers (and other identifying information as we may reasonably request) for accessories related to Your Product that is available in our catalogue; and (p) any other information reasonably requested by us (e.g., the condition of used or refurbished products).
"Vendor-Fulfilled Products or Services" means any of Your Services that are not fulfilled using the TELEBRANDS INDIA Fulfilment Service.
"Selling on TELEBRANDS INDIA Launch Date" means the date on which we first list one of Your Services for sale on the Platform of Telebrands India.
"Shipment Information" means, with respect to any of Your Services, the estimated or promised shipment and/or delivery date.
"Your Transaction" is defined in the Business Solutions Agreement; however, as used in these Service Terms, it shall mean any and all such transactions through Selling on TELEBRANDS INDIA only.
TELEBRANDS INDIA Fulfillment Service Terms
TELEBRANDS INDIA Fulfilment (“ZF") provides fulfilment and associated services for Your Services and services . ZF is operated by TELEBRANDS INDIA ECOMMERCE.
These ZF Service Terms are part of the TELEBRANDS INDIA ECOMMERCE Services Business Solutions Agreement ("Business Solutions Agreement"), and, unless specifically provided otherwise, concern and apply only to your participation in ZF. By registering for or using ZF, you agree to be bound by the business solutions agreement and these ZF service terms. Unless defined in these ZF Service Terms, all capitalized terms are as defined in the Business Solutions Agreement.
ZF Definitions
“FBH” means Fulfillment by TELEBRANDS INDIA ECOMMERCE helps you to increase your online sales by giving access to delivery options and customer service as per listing.
"TELEBRANDS INDIA Fulfilment Units" means Units fulfilled using ZF that are sold through the Platform of Telebrands India. For avoidance of doubt, if you have successfully registered for both ZF and Selling on TELEBRANDS INDIA for the Platform of Telebrands India, then the term "TELEBRANDS INDIA Fulfilment Units" and the defined term "Telebrands India-Fulfilled Products" in the Selling on TELEBRANDS INDIA Service Terms both refer to the same items.
"ZF Excluded Product" means, with respect to the Platform of TELEBRANDS INDIA you register Units in connection with, any Unit that is an Excluded Product, or is otherwise prohibited by the Programme Policies for the Telebrands India.
"Sellable Unit" means a Unit that is not an Unsuitable Unit.
"Seller Agreement" means the Selling on TELEBRANDS INDIA Service Terms, any successor to any of these agreements, or any other similar agreement (as determined by TELEBRANDS INDIA ECOMMERCE) between you and us that permit you to list and sell products via the Platform of Telebrands India.
"Shipping Information" means with respect to any purchased Unit(s), the following information: the name of the recipient, the shipping address, the quantity of Units to be shipped, and any other shipping-related information we may reasonably request.
"Site Fulfillment Centre(s)" means the fulfilment centre(s) designated or used by TELEBRANDS INDIA ECOMMERCE to store and fulfill Units in connection with a particular Platform of Telebrands India.
"Unit" means a unit of Your Product that you deliver to TELEBRANDS INDIA ECOMMERCE in connection with the ZF Programme in connection with the Platform of Telebrands India.
"Unsuitable Unit" means a Unit: (a) that is defective, damaged, or lacking required label(s); (b) the labels for which were not properly registered with TELEBRANDS INDIA ECOMMERCE before shipment or do not match the product that was registered; (c) that is an FBZ Excluded Product or does not comply with the Business Solutions Agreement (including these Service Terms and the applicable Programme Policies); or (d) that TELEBRANDS INDIA ECOMMERCE determines is otherwise unsuitable.
Governing Law and Jurisdiction
This Agreement is governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts at Thane
ANNEXURE A
KINDLY PUT A TICK MARK AT THE APPROPRIATE PLACE
Vendor
Service Provider
APPLICATION FORM
Name
Registered Name/Legal Name
Registered Address
City & STD Code
Email id
Website
Correspondence Address
Name and contact of Overall Coordinator
List the category of Products/Services offered
PAYMENT TRANSFER
Account Transfer
Account Number
Account Name
Bank Name
Pay Order
In Favor of
Payable at –Location
RTGS/NEFT
Beneficiary Name
Account number
IFSC code
Branch name
City
Note: Additional charges will be applicable for RTGS/NEFT
ANNEXURE B
Compensation details for vendors
Commission
10%
Approximate Shipping Fee
20%
To be borne by Vendor
Collection fee
3%
Fixed Fee
30
Compensation details for service providers
The compensation paid by the service provider to TELEBRANDS INDIA is at the rate of 20% on each service booked by the customer through the Platform of Telebrands India.
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