Safety & Security Tips
Telebrands India is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that our transaction process is extremely safe and that our customers’ information is secure. For enhanced security Telebrands India does not accept or store any financial information on its servers. All such information entered by you is directly received by our Merchant Banks servers and are then transmitted to your banks servers.
However, please keep in mind that customer protection is a two-way process. When buying on any online store, caution must always be practiced. Following are guidelines that you should follow to ensure a safe and secure online shopping experience.
Protect your passwords:
If using a public computer or terminal, always log out when you complete an online session. Keep your passwords private. Remember, anybody who knows your password may access your account.
When creating a valid password, use letters and numbers only and it should be 6-15 characters long. –A combination of letters and numbers is best. Do not use dictionary words, your name, e-mail address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password.
Avoid using the same password for multiple online accounts.
Be wary of unsolicited e-mail and telephone contacts:
Telebrands India does not e-mail or call a customer and ask for their password, credit card, banking account number or any other critical information. Such information should only be submitted on the web page forms, when completing an order on Telebrands India or when making updates to Your Account areas and never on phone or e-mail to us. If you receive a suspicious e-mail with a link to update your account information, do not click on the link. Instead, go directly to Telebrands India and log in your account for update.
If you are contacted by, or receive an unsolicited e-mail from an unknown entity impersonating as Telebrands India , and are asked to confirm or provide your password or personal or banking information, simply disregard the request and report the incident to:
email@example.com for investigation.
Customers should always carefully review order and shipment confirmation e-mails to ensure that they are legitimate and have been sent by Telebrands India. To do this, simply cross-check confirmation e-mails with the transaction history found in your account area. If you receive shipment confirmation e-mail for a transaction you have not done, report the incident to Telebrands India
Never disclose any confidential information such as password in any communication with us or with any of our employee. Telebrands India does not ask for such information through e-mails or phone. If you receive a suspected spoofed Telebrands India e-mail, or discover a fake Telebrands India website, please report the incident to :
Ensure your Personal Computer is protected:
Fraudsters send genuine-looking emails that contain Viruses and Trojans (A Trojan refers to a program that appears to be safe, but hidden inside, is usually something harmful, probably a virus). These Viruses / Trojans, install a malicious code on your PC without your knowledge. They extract your confidential information that fraudsters use to access your online profile / account etc.
Keep your PC updated with the legal version of anti-virus / anti-spyware software. Install a personal firewall on your PC to protect your account.
Keep your PC updated with the latest security patches
Do not click on links or open attachments in unknown or unsolicited (spam) emails. When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted while being transferred to Telebrands India Your credit card information is always stored in encrypted form in a database that is away from our Web site database so it isn’t connected to the Internet, and is therefore safe from hackers. Kindly keep a copy of your Proof of Identity, address and credit card at the time of delivery for verification.