Telebrands India - Purchasing Policy

(1) PRODUCT SALES & DELIVERY: Most orders are shipped within 2 week of receipt. However, depending of demand for the product, some items may require up to six weeks for shipping. You should allow additional times for the shipping of products from our warehouse to you.

(2) BACK-ORDERS: If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date.

(3) 15 DAY GUARANTEE ON RETURNS & EXCHANGES: We will gladly accept any return within 15 days, provided the item is in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

Exceptions to our return policy:

• Intimate apparel are not returnable for refund due to health and sanitation reasons. We
  will, however, send you a free replacement of any Intimate apparel that you receive in a
  defective state (ie. ripped, torn, or broken).
• Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
• All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 15-day return policy starts from the day your product is received. We need to have the return package postmarked within 15 days of the date that your item was delivered (regardless of what date the product was first used).
• Shipping and handling costs are non-refundable
• VHS Videos and DVDs may only be exchanged in the event of a manufacture defect.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Send all returns via a GROUND method that can be tracked to:

Telebrands India
Plot No. A-168, Road No.25, Wagle Estate , Thane - 400 604

Along with your return, be sure to include the following:

A. Your order number and/or your complete name, address, and email address

B. A detailed explanation regarding your reason for returning the item(s)

C. Information about whether you would like a refund or a replacement

- No other paperwork, invoice, or preauthorization is needed for your return.

(4) REFUSED DELIVERY: Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge.

(5) CUSTOMER SERVICE: Please direct all inquires to support@telebrandsindia.com or call
Customer Service on 1800 22 8000 / 1800 102 7000 ( 9.30 A.M to
6 P.M)


(6) PRICING & AVAILABILITY: All pricing and product availability are subject to change. Product may be substituted for the same like kind and quality at any time.