15 Day Money Back Guarantee

15 DAY GUARANTEE ON RETURNS : We will gladly accept any return within 15 days, provided the item is in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.

Exceptions to our return policy:

Intimate apparel are not returnable for refund due to health and sanitation reasons. We will, however, send you a free replacement of any Intimate apparel that you receive in a defective state (ie. ripped, torn, or broken).

Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.

Inflatable items (such as 5 IN 1 SOFA BED, AIR LOUNGE, BODYSSAGE, DREAM REST products) are not covered under the 15-day Money Back Guarantee.

All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 15-day return policy starts from the day your product is received. We need to have the return package postmarked within 15 days of the date that your item was delivered (regardless of what date the product was first used).

Shipping and handling costs are non-refundable

VHS Videos and DVDs may only be exchanged in the event of a manufacture defect.

Note: If we receive your item back in our warehouse and it does not meet our return policy terms, then we will not issue you a refund or send you a replacement. Such a return also will not be sent back to you.

Send all returns via a GROUND method that can be tracked to:

Telebrands Goods Return Department.
Plot No. A-168, Road No.25,
Wagle Estate,
Thane - 400 604

Along with your return, be sure to include the following:

A. Your order number and/or your complete name, address, and email address
B. A detailed explanation regarding your reason for returning the item(s)
C. Information about whether you would like a refund or a replacement

Note: 15-Day Money Back Guarantee not available on all products.